At Aashirs, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you receive a product that is damaged or defective, we offer a hassle-free return and exchange policy to make your shopping experience as smooth as possible.

Will my handmade product look exactly like the photo?
Please note:
All our products are lovingly handcrafted by skilled artisans. Due to the handmade nature of these pieces, slight variations, natural marks, and minor imperfections may be visible. These are not flaws — they are beautiful reminders of the human touch behind each creation, making every item unique and one-of-a-kind.

We hope you cherish these subtle details as part of the charm and authenticity of true handmade craft.

Thank you for supporting handmade!

When do we initiate a return or exchange?
If the product received by you has a defect, is damaged, or is the wrong product only under these circumstances the product will be exchanged. In any other circumstances, no request for a return shall be entertained. Provided all tags and labels are intact and the product has never been used.

Opening video is mandatory — Please record an unboxing video when you receive your parcel. This helps us resolve any issues. Complaints without an opening video will not be accepted.

Sale items are final — Products sold during sale or clearance events are not eligible for exchange or return.

How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer service team at +91 9916472705/ support@aashirs.com within 24- hours of receiving your order and describing the problem you have faced. Our team will validate your claim and then will guide you through the return process and provide you with further instructions.

Return Shipping:
Handing over the parcel to the courier service in charge is the responsibility of the customer, after your complaint has been verified the details and procedure of refund shipping will be sent to your registered mail or mobile number. If there are any questions regarding the process you can always reach out to our customer service team.  

Refund Process:
Once we receive your returned item and it is inspected and approved, we will process your refund within 3 business days as a store credit. Store credits will remain in your account and can be used at checkout for future purchases on our online store.

Exceptions:
Please note that certain items may be non-returnable due to hygiene reasons or customizations. These items will be clearly marked as such on our website.

Questions or Concerns:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is enjoyable and worry-free.

Regards,
Team Aashirs