At Aashirs, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you receive a product that is damaged or defective, we offer a hassle-free return and exchange policy to make your shopping experience as smooth as possible.

When do we initiate a return or exchange?
If the product received by you has a defect, is damaged, or is the wrong product only under these circumstances the product will be exchanged. In any other circumstances, no request for a return shall be entertained. Provided all tags and labels are intact and the product has never been used.

How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer service team at +91 9916472705/ support@aashirs.com within 24- hours of receiving your order and describing the problem you have faced. Our team will validate your claim and then will guide you through the return process and provide you with further instructions.

Return Shipping:
Handing over the parcel to the courier service in charge is the responsibility of the customer, after your complaint has been verified the details and procedure of refund shipping will be sent to your registered mail or mobile number. If there are any questions regarding the process you can always reach out to our customer service team.  

Refund Process:
Once we receive your returned item and it is inspected and approved, we will process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase.

Exceptions:
Please note that certain items may be non-returnable due to hygiene reasons or customizations. These items will be clearly marked as such on our website.

Questions or Concerns:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is enjoyable and worry-free.

Regards,
Team Aashirs