Refund policy
At Aashirs, every piece is handcrafted and quality-checked before dispatch. Due to the artisanal and hygiene-sensitive nature of jewellery, we follow a strict return and exchange policy as outlined below.
1. Eligibility for Returns
Returns or replacements are accepted only under the following conditions:
- The product received is physically damaged in transit
- An incorrect product was delivered
No returns, exchanges, or refunds will be accepted for:
- Personal preference
- Change of mind
- Minor color/texture variations (due to handcrafted nature)
- Sizing issues (unless incorrectly dispatched by us)
- Delayed delivery
- Sale or discounted products
- Gift cards or store credits
- Items purchased during clearance or promotional events marked “Final Sale”
- All decisions regarding eligibility shall be at the sole discretion of Aashirs after review.
2. Mandatory Unboxing Video Requirement
To claim damage or incorrect product:
- A clear, uninterrupted unboxing video must be recorded from the moment the sealed package is opened.
- The video must clearly show:
- The sealed courier packets
- Opening process
- The product inside
- The defect/damage (if any)
- Claims without a valid unboxing video will not be accepted.
- You must email the video within 24 hours of delivery to:
📧 support@aashirs.com
📱 WhatsApp: +91 99164 72705
Claims raised after 24 hours of delivery will not be entertained.
3. Condition of Returned Product
If a return is approved:
- The product must be unused, unworn, and in original condition.
- All tags, packaging, invoices, authenticity cards, and inserts must be intact.
- Products showing signs of wear, perfume, makeup stains, scratches, tampering, or damage caused after delivery will be rejected.
- If the returned product fails quality inspection, it will be shipped back to the customer at their expense.
4. Reverse Pickup & Shipping
- Reverse pickup will be arranged only after claim approval.
- In cases where reverse pickup is unavailable, customers must self-ship the product to the address provided.
- Aashirs is not responsible for products lost or damaged during self-shipping. We recommend insured and trackable shipping methods.
5. Exchange / Replacement Process
Once the returned product is received and verified:
- A replacement will be dispatched (subject to stock availability), OR
- Store credit will be issued.
- If the product is out of stock, store credit will be provided.
- Processing time for verification may take 3–5 business days after receipt.
6. Refund Policy
- Aashirs does not issue monetary refunds to the original payment method.
- Approved refunds will be provided strictly in the form of store credit only.
- Store credit:
-Will be issued to the registered email ID
- Is non-transferable
- Cannot be converted to cash
- Cannot be transferred to another account
- Cannot be used to purchase gift cards
- Is valid for [Insert Duration – e.g., 6 months / 12 months]
7. Hygiene & Safety Clause
For hygiene and safety reasons, jewellery items once worn are non-returnable.
We reserve the right to refuse returns that do not meet hygiene standards.
8. Partial Returns
If multiple products are ordered and only part of the order is eligible for return, store credit will be issued only for the approved returned item.
Shipping charges are non-refundable.
9. Cancellation Policy
Orders cannot be cancelled once dispatched.
If cancellation is requested before dispatch, approval is at Aashirs’ discretion.
10. Right to Refuse
Aashirs reserves the right to:
- Reject fraudulent claims
- Reject claims without sufficient proof
- Cancel store credit in case of misuse
