Shipping policy
At Aashirs, every piece is thoughtfully handcrafted and carefully packed before it reaches you. Please read our shipping guidelines below for clarity on timelines and responsibilities.
1. Order Processing Time
All confirmed orders are processed and dispatched within *2–3 business days* from the date of purchase.
Business days refer to Monday–Friday, excluding public holidays.
Orders placed on weekends or public holidays will be processed on the next working business day.
During peak periods (festivals, sales, new launches, corporate gifting seasons), dispatch timelines may extend slightly. In such cases, customers will be informed via email or WhatsApp where possible.
2. Delivery Timeline
Once dispatched, delivery typically takes *4–8 business days*, depending on your location and courier partner serviceability.
Delivery timelines are estimates and not guaranteed.Remote or non-metro locations may require additional transit time.
Aashirs shall not be held liable for delays caused by:
- Courier partner delays
- Weather conditions
- Natural disasters
- Strikes
- Political disruptions
- Incorrect shipping details provided by the customer
- Force majeure events beyond our control
3. Priority Shipping
We offer a *Priority Shipping option at ₹99 (additional charge).
Priority Shipping ensures faster dispatch and expedited courier handling, where serviceable.
This option does not guarantee next-day or fixed-date delivery.
Availability may vary depending on your PIN code.
4. Delivery Attempts & Coordination
Our courier partners will attempt delivery as per their standard operating procedures.
The delivery executive may contact you before delivery.
Specific delivery time slots cannot be guaranteed.
If delivery fails due to:
- Customer unavailability
- Incorrect address
- Incomplete contact details
- Refusal to accept the package
- The shipment may be returned to us. In such cases:
- Re-shipping charges will be borne by the customer.
- Refunds (if applicable) will be processed after deducting shipping and return handling charges.
5. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Aashirs is not responsible for:
- Delays or losses due to incorrect addresses
- Incomplete contact numbers
- Changes in delivery address after dispatch
- Address modifications cannot be guaranteed once the order has been shipped.
6. Non-Serviceable Locations
If your PIN code falls under a non-serviceable area after order placement:
Our team will contact you to arrange an alternate address.
If no alternate address is provided, the order will be cancelled and refunded (excluding payment gateway charges, if applicable).
7. Damaged Packages in Transit
If your package appears tampered, damaged, or opened at the time of delivery:
Please record an unboxing video immediately upon receipt.
Notify us within *24 hours* of delivery via email with photos/videos attached.
Claims made beyond 24 hours may not be accepted.
8. Incorrect Shipping Address or Contact Number
Customers are requested to carefully verify their shipping address, PIN code and contact number before placing an order to ensure smooth and timely delivery.
Corrections Before Dispatch: If an incorrect address, PIN code or phone number has been provided, customers must inform Aashirs within 1–2 hours of placing the order, before the parcel is shipped. We will make the necessary corrections wherever possible.
Corrections After Dispatch: Once an order has been shipped, changes to the shipping address or PIN code may not be possible. If the parcel is returned to Aashirs by the courier company due to incorrect delivery details, an additional shipping charge of ₹99 will be applicable for re-dispatching the order.
Customer Responsibility: Aashirs will not be responsible for delivery delays or failed deliveries arising from incorrect or incomplete shipping information provided at the time of ordering.
We encourage all customers to double-check their delivery details at checkout to avoid unnecessary delays and additional shipping charges.
9 . Delivery Delays Due to Regional Festivals and Local Holidays
Please note that deliveries may experience delays during regional festivals, public holidays and local celebrations, such as Ganesh Chaturthi, Durga Puja, Diwali and other occasions when courier operations, transportation services or local businesses may be temporarily closed or restricted.
Regional Festivities: Delivery timelines may be affected in areas where courier services are suspended or operating with limited capacity due to local festivities.
Courier Company Policies: Deliveries to affected regions will resume according to the respective courier company's operational schedules and regional holiday policies.
Delivery Delays: Aashirs shall not be held responsible for delays arising from regional holidays, local restrictions or temporary disruptions in courier services beyond our control.
We appreciate your understanding and recommend placing orders in advance during major festive seasons to allow sufficient time for delivery.
10. International Shipping
Currently, Aashirs ships within India only.
For international shipping enquiries, please contact us at [insert email].
11. Contact for Delivery Support
For delivery-related assistance, please email us at:
support@aashirs.com
Our team will do its best to support you promptly.
